Serve. Lead. Inspire. — Free 3-Day Celebration with Dr. Bryan K. Williams
Dr. Bryan K. Williams
Celebrating 20 Years Sept 17–19 · 10:00 AM EDT

Twenty Years of Lessons From the World’s Best Service Teams. Three Days to Make Them Yours.

The Ritz-Carlton. The Ritz London. Ayana Bali. The Inn at Little Washington.

For two decades, Dr. Bryan K. Williams has trained the leaders behind some of the most exceptional teams on earth. This September, he’s training you — live, for three mornings, at no cost.

September 17–19 10:00 AM EDT Daily Just 30–40 Minutes A Day
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  • Live every morning with direct access to Dr. Bryan — never a recording.
  • Practical tools you can put in front of your team the very next morning.
  • One hundred seats, so the room stays small enough for real conversation.
Registration closes the moment the 100th seat is claimed.
Only 100 Seats Dr. Bryan K. Williams speaking on stage Dr. Bryan K. Williams

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Serve. Lead. Inspire. · September 17–19

100% Free No Credit Card Required Instant Confirmation
10 Years
At The Ritz-Carlton

Seventeen roles — from busboy in St. Thomas to Global Corporate Director of Training.

20 Years
Leading His Own Firm

Hundreds of organizations across more than 20 industries.

21 Countries
Six Continents

Board of Examiners, Malcolm Baldrige National Quality Award.

Two decades of clients include

Forbes Five-Star AAA Five Diamond Michelin-Rated
Why This Event Is Different

This Isn’t Another Webinar.
It’s A Leadership Turning Point.

Dr. Bryan doesn’t teach theory. He teaches what has already worked — inside some of the most demanding service organizations on earth.

Bali, Indonesia

Ayana Resort & Spa

A luxury resort where guests arrive comparing you to the best in the world. Dr. Bryan worked with their leaders on the standards that make five-star service repeatable — not accidental.

Aviation

Cirrus Aircraft

Service excellence isn’t a hospitality idea. It’s a leadership one. Dr. Bryan brought the same principles to an aircraft manufacturer — and the same thing happened.

Virginia, USA

The Inn at Little Washington

Three Michelin stars, and the first property ever to earn five stars and five diamonds for both restaurant and hotel. A place where everything is already right — and still chose to go deeper.

September 17–19

And Now, Three Days Of It

Hundreds of organizations. More than 20 industries. Six continents. For three mornings this September, the same work happens in a room you can join for free.

The 3-Day Agenda

Serve. Lead. Inspire.
Twenty Years Of Impact, In Three Days.

A special anniversary agenda — each day drawn from two decades of lessons learned serving the world’s best teams.

Day One · Sept 17

Lead Like You Own It

The leadership habits that separate good managers from great ones.

  • Learn the ownership mindset that turns managers into leaders people trust
  • Build the daily habits top-performing leaders rely on to stay consistent under pressure
  • Identify the small behaviors that quietly separate good leaders from great ones

Live attendees receive the Leadership Ownership Self-Assessment.

Day Two · Sept 18

Lift Others Higher

20 lessons from 20 years of serving the world’s best teams.

  • Uncover 20 of the most powerful leadership lessons Dr. Bryan has learned serving the world’s top teams
  • Discover how the best leaders lift the people around them — without losing their edge
  • Leave with a personal framework for turning service into your greatest leadership strength

Live attendees receive 20 Lessons From 20 Years, the field guide.

Day Three · Sept 19

Build A Team That Stays

The blueprint for a team that stays, grows, and excels.

  • Get Dr. Bryan’s blueprint for building a team that stays, grows, and excels
  • Learn how to create a culture your best people never want to leave
  • Walk away with a 30-day action plan to elevate your team starting now

Live attendees receive the 30-Day Team Action Plan.

Plus: the $495 Manager Skills Workshop scholarship is drawn live — you must be present to win.

Reserve My Seat

Three mornings. One hundred seats. When they’re gone, they’re gone.

Reserved For Those Who Show Up

Come Live. Leave With More Than Notes.

Every live attendee walks away with the working tools from that day’s session — built to be used, not filed.

Day One

Leadership Ownership Self-Assessment

See exactly where your leadership habits are strong — and where they quietly cost you.

Day Two

20 Lessons From 20 Years

The field guide version of Dr. Bryan’s two decades, written to keep on your desk.

Day Three

Your 30-Day Team Action Plan

A week-by-week plan you can start with your team the Monday after the event.

Dr. Bryan K. Williams teaching at the live Manager Skills Workshop
The Anniversary Scholarship

One Full Seat At Dr. Bryan’s Live Manager Skills Workshop

One attendee will receive a complete scholarship to the 1.5-day live Manager Skills Workshop — for themselves, or for someone on their team they’ve been meaning to invest in — plus a signed copy of one of Dr. Bryan’s books.

Valid for one seat at any Manager Skills Workshop session through December 31, 2027, subject to availability. The winner may assign the seat to one colleague within their organization. Claim within 60 days of the event. No cash value and no cash alternative. Travel and accommodation not included.

Reserve My Seat

Drawn live during the Day Three session — you must be in the room to win.

$495 Scholarship Value
Dr. Bryan K. Williams
Your Host

Meet Dr. Bryan K. Williams

He started as a busboy at The Ritz-Carlton, St. Thomas. Seventeen roles later, he was the company’s Global Corporate Director of Training & Organizational Effectiveness.

Then he left to build his own firm. Twenty years on, Dr. Bryan has trained and consulted with hundreds of organizations across more than 20 industries — healthcare, luxury hotels, aviation, education, financial services, and government — in 21 countries on six continents.

He is the best-selling author of six books, the founder of the Manager Skills Workshop and the BW Leadership Academy, and served on the Board of Examiners for the Malcolm Baldrige National Quality Award — the highest recognition a U.S. organization can receive for performance excellence.

His passion is simple: help leaders better serve others, so they can better serve the world.

10
Years At Ritz-Carlton
20
Years Leading His Firm
21
Countries
6
Books
North America South America Europe Asia Africa Australia Caribbean
What Leaders Are Saying

Trusted By Leaders Around The World

“

Dr. Bryan Williams’ two-day training energized and united our leadership team around a shared vision. We left inspired to help every team member feel like the CEO of their role, pursue daily ‘Wow’ moments, and embrace continuous improvement as a way of life.

Eliezer Quinones
General Manager, Rancho La Puerta
“

WOW! I have never experienced such a motivational presentation from a speaker until today. I simply loved it, and it makes me proud to do what we do every day. Your professionalism and enthusiasm are second to none, and you make me strive to be a better leader in all areas of life.

Gregg Hilker
Virginia Guesthouse Hotel & Conference Center
“

Bryan was a huge hit with our leaders. I sat at the table with our CEO and he repeatedly nodded his head, identifying how Bryan’s message aligned with our culture. I’ve received many positive comments since.

Deb Stam
Parkview Health
“

Your insights elevated the way our professionals think about relationships, not just transactions, and the feedback has been incredibly positive. We are grateful for the energy, expertise, and care you poured into your session — and are so glad you came to Circadia Connect!

Lauren Snow
Circadia
“

Insightful, and full of ideas to assist the healthcare worker in creating a great patient experience. Even more delightful was watching Dr. Williams engage every single attendee. He walks the talk.

Michael Calhoun
Shady Grove Adventist Hospital
“

Bryan’s session was a breath of fresh air to me and to my management team. In a year that seems to be nothing but mountains, remembering his 10 suggestions day to day will help us be mountain CLIMBERS! Bryan always delivers.

Barbara Lubbers
Assistant General Manager, Club Greenwood
“

I have attended many seminars on service and training, but I have never witnessed such a refreshing, clear, and mind-opening presentation. My colleagues were all inspired and are still talking about it.

Isabel Morero
Marbella Club Hotel, Golf Resort & Spa — Spain
“

Bryan Williams WOW’d our audience of more than 1,600 individuals. He shared stories, humor, inspiration, and left everyone with practical takeaways. His energy is contagious.

Ericka Heiser
President, Day of Excellence
Why Capacity Is Limited

Excellence Doesn’t Happen
In A Crowd Of Thousands.

This event is intentionally limited to 100 attendees — not for exclusivity’s sake, but because real transformation requires real engagement. A room of 100 allows for the kind of direct interaction, honest dialogue, and personal attention a mass webinar never could.

Once the 100th seat is claimed, registration closes.

100Seats Total
Limited Capacity · First Come, First Served
Before You Register

Questions Leaders Ask

How long is each session?
Between 30 and 40 minutes each morning, starting at 10:00 AM EDT on September 17, 18, and 19. Short enough to fit before your workday — built to be worked through, not half-watched.
What time is that where I am?
10:00 AM EDT translates to:
  • 7:00 AM — Los Angeles
  • 3:00 PM — London
  • 4:00 PM — Paris, Madrid, Berlin
  • 6:00 PM — Dubai
  • 10:00 PM — Singapore, Bali, Manila
  • 12:00 AM next day — Sydney
Will there be a replay if I miss a day?
This is a live event, not a recorded course. Dr. Bryan is in the room with you, answering questions in real time — and the daily tools go to those who attend live. Please only claim a seat if you intend to be there.
Do I need to be a senior leader to attend?
No. The room is built for anyone responsible for other people — whether you were promoted last month or have led for twenty years. Dr. Bryan teaches the fundamentals at a level that serves new managers and gives experienced leaders a genuine reset.
Is this going to be a sales pitch?
Three full mornings of teaching, and on the final day Dr. Bryan will share how you can keep working with him if you’d like to. The three days stand entirely on their own whether or not you take him up on it.
What platform is it on, and what do I need?
Zoom, from any laptop, tablet, or phone. Your join link arrives by email the moment you register, and again the morning of each session. Nothing to install beyond Zoom itself.
It’s free — what’s the catch?
There isn’t one. This is a 20th anniversary celebration, and Dr. Bryan wanted to mark it by giving the work away rather than selling it. The only cost is the one that matters: showing up for three mornings.
Can I bring my team?
Yes, and leaders who attend with their team get far more out of it — you leave with shared language instead of solo notes. Each person needs their own seat, and with only 100 available, register together early.
Don’t Miss This

Your Seat Is Reserved
Until It Isn’t.

Three days. Twenty years of lessons. Zero cost. Claim your seat before all 100 are gone.

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Reserve Your Seat for Serve. Lead. Inspire.

Join Dr. Bryan K. Williams for a FREE 3-Day LIVE Virtual Celebration marking 20 years of Service Excellence & Leadership.

September 17–19 10:00 AM EDT · 30–40 Min Only 100 Seats

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Takes less than 60 seconds — your seat is confirmed the moment you submit.

100% Free Live & Interactive No Credit Card Required
Dr. Bryan K. Williams

Keynote Speaker · Author — Celebrating 20 Years of Service Excellence & Leadership

© 2026 Dr. Bryan K. Williams. All Rights Reserved.

Serve. Lead. Inspire. Sept 17–19 · 100 seats Reserve My Seat